Extra Services

You will find listed below details of a host of extra information which we regard as important, particularly if you decide to consider us as an "extra string to your bow".

    The majority of 72 hour UK part load deliveries are sent direct without extra handling.

Once goods are collected from you they would normally not be handled again until arrival at their intended destination. This is even more true for unit loads. We feel that this procedure is particularly important as it reduces the possibility of damage in  transit.

    We can provide you with a special service for urgent part loads that require a dedicated vehicle.

Where sameday UK to UK delivery, irrespective of any other factor, is of paramount importance. If your customer realises they are about to run out of a raw material required for their manufacturing process, rather than suffer a shutdown in production, this service would be more appropriate.

    72 hour prices for next day UK part loads that 'fit in'.

There is always the possibility that if you require a next day delivery we might be able to merge your consignment with existing traffic. This situation might arise if we are already organising a collection from you, or already delivering to a place for which you have an urgent delivery, and collection of your consignment is convenient for us.

    Exclusive rate schedules for unusual consignments.

If you manufacture or supply goods which are not palletised when shipped, and are unusual due to size, bulk, or weight, we could prepare a rate schedule particular to your product. Alternatively we are able to give you immediate quotes for individual consignments. 

    Abnormal load service available.

For movement of indivisable loads with a width equal to or exceeding 2.9m. We will organise it's movement and prepare a suitable route which we will notify to the appropriate area police forces. The required minimum notification is 48 hours prior to movement so ideally we would require an additional 24 hours for preparation. We can also quote for movement of loads which are excessively long, high, or heavy and require specialist vehicle requirements.

    Delivery notes returned with invoice or archived.

When we have delivered your goods we can either return the signed proof of delivery to you or archive it. All "pod's" are also scanned and retained on disk, so you can be sure that in the event of a discrepancy arising we can quickly supply you with the original note or a copy either by fax, post, or e-mail.

    Credit accounts set up with minimum of fuss.

We have access to data listing every limited company in the UK and are quickly able to do a simple credit check and set up an account for you. Our payment terms are 30 days net from receipt of our invoice.

    Out of hours contact via mobile telephone.

Our traffic staff are always available outside normal office hours to answer your queries concerning deliveries.

    Chiltern IT systems.


We use the latest computer technology to enable staff to access our multi user linked database systems, via state of the art networked multi screen workstations. Our software has been developed in-house to allow us total control over the way it operates. It can easily be reprogrammed to facilitate  particular or unusual customer requirements.

Our system also allows us to record details of every consignee for all customers. This is particularly convenient for repeat deliveries, enabling effortless access to customer and consignee data (vehicle access, landline/mobile telephone numbers, opening and closing times, special requirements, full delivery address and postcode). We are also able to instantly trace the delivery status of any consignment with the absolute minimum of information. This is due to our software databases being joined and truly relational, enabling us to search simultaneously on over one hundred data fields belonging to one or more databases.

    Operations and sales staff industry qualified.

All our traffic staff management are industry qualified with the CPC (Certificate of Professional Competence), a qualification which is a legal requirement for any person nominated on a UK heavy goods vehicle operators licence.

    RHA membership

We are members of the Road Haulage Association (membership number 013003). Almost all UK haulage and logistics companies are members and trade using a standardised set of conditions when transporting goods. Currently all the consignments we move are regulated by RHA 1998 conditions of carriage. Copies are available from us on request or you can access them in the pdf file below.

   
    RHA 1998 conditions of carriage.

To open the above PDF file you'll need Adobe Acrobat Reader. You can download the current version for your particular operating system by clicking on the link below.